Location: Sacramento, California, USA

Duration: 6 months (starting as soon as possible)

Language: English

Benefits: $500 per month

Description of the company

Our collaborator is a travel agency specialising in trips within the United States but wishes to expand even more by offering travel to European countries. Their clients are primarily American. They receive them both in their Sacramento office, but also increasingly online with Zoom meetings and equivalent platforms. Their main objective is to satisfy their clients; and, for that, they offer a wide range of destinations and relatively important customisation according to the desires, expectations and availability of their clients. The company also has a website equipped with an advanced algorithm that allows them to process customer requests in record time. Thus, you will understand that customer service is at the heart of the company, and you will have a key role as an intern.

Job description / Missions

As an intern in the Customer Service department, you will have many key missions. For instance, you will have to:

• Respond to new customer inquiries (email, phone, WhatsApp, etc.)
• Assist throughout the service
• Research new destinations
• Recontact customers and ensure their satisfaction
• Assist members of other departments (Accounting, Operations, etc.)

Profile

Experience: First experience in customer service or tourism appreciated but not required.
Education: Minimum of 2 years of higher education in a business school or equivalent.
Qualities: dynamic, serious, invested, proactive, organized…
Computer skills: proficiency of Excel
Languages: English required. But, as the company wishes to develop in Europe, French, Spanish, Germany and Italian will be highly valued. As well as other European languages.

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