Customer Success Internship in Tucson, Arizona

Internships USA > Customer Success Internship in Tucson, Arizona

Customer Success Internship in Tucson, Arizona

  • July 27, 2022
  • Posted by: Vera Rocha
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Internships USA

Customer Success Internship

Location: Tucson, Arizona, USA

Duration: 6-12 months

Language: English

Compensation: will be discussed

 

Description of the company

Our collaborator is a small, fast-growing technology company that’s making a real difference for nonprofit organizations around the world. Thousands of charities, schools and other organizations are using their unique online platform to power next-generation philanthropy that’s helping them further their causes in significant ways.

Since their business model only generates revenue for them when our customers raise funds, customer success is essential to their long-term profitability and success. They are successful when their customers get measurable value from their services and are delighted with their experience. They are looking for a customer-centric individual who wants to help drive this success for their customers.

Job description/Missions:

The customer success role includes responsibility for the end-to-end customer journey from handling pre-onboarding inquiries to providing campaign guidance and support to continued use of the platform. This role requires a strategic thinker, i.e. someone who can visualize a customer’s success and determine how best to produce an exceptional experience for them.
The person in this role will be involved in both assisting customers with their success as well as working with the rest of the team to continually improve the customer success processes and practices.
Tasks:
• Answering inquiries from prospective customers about the capabilities of the platform and its suitability for their specific needs
• Helping customers onboard and create their fundraising experiences on the platform by answering questions and providing helpful advice
• Nurturing and supporting customers during their campaign experiences via automated and personal outreaches and check-ins
• Managing and guiding an outsourced team that greets customers (via chat) and provides initial tier 1 customer support
• Assisting large nonprofit and corporate customers with custom onboarding and other specialized services as needed for large-scale campaigns
• Providing training to support our private label business partners in being successful in serving their customer bases
• Looking for ways to optimize and improve the customer experience process to increase product satisfaction and grow revenue opportunities
• Creating listening loops to obtain customer feedback and suggestions that can be used to improve the product and customer experience
• Working with the product team to suggest product enhancements and new features that will help provide more value to customers

Profile

Education: A relevant bachelor’s degree or equivalent work experience

Skills and qualities:

  • Experience working with sales and marketing and/or customer experience teams
  • Extremely strong general computer and technology skills (usage, not coding)
  • A strong empathy for understanding customer needs and motivations
  • The ability to teach and explain concepts clearly to all types of customers
Language: English

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